Frequently Asked Questions
Here’s what people are asking us…
Can we customize our pizza?
Due to our pre-production and delivery methods, customized pizza orders are challenging to manage. In an effort to keep things affordable and running smoothly, we request that you order the pizzas as they are.
I have food allergies - do you use ____?
We really understand food allergies - we have them in our family and take them very seriously. Our commitment to you is that we will never use tree nuts or peanuts in our products. We use dairy on all pizzas except our vegan pizza, which is intentionally developed to taste great withour dairy or non-dairy cheese alternatives. We occasionally use pine nuts as a topping, which are considered a seed, and will always call them out in the ingredients list. All of our pizzas are made in a facility that uses wheat and other flours containing gluten - if you have celiac or other severe sensitivities to gluten, our products likely won’t be safe for you. If you have other allergies, or ingredient concerns, please contact us and let’s talk about it.
Can I freeze my pizza? Or do I have to cook my pizza right away?
While your pizza will be best hot out of your oven the same day it’s delivered, our pizzas will keep for a few days in the refrigerator or for up to a month in the freezer. To protect them from going stale or getting freezer burn, please wrap them well in plastic wrap and freeze them flat. When you’re ready to eat them, unwrap your pizza, preheat your oven to 450 degrees, put pizza directly on the center rack and bake for 5-7 minutes - a little longer if you like your crust crispier. For best results, allow your frozen pizza to thaw before baking.
I ordered more than one pizza - can I finish baking them at the same time?
Please finish baking your pizzas one at a time. Pizza requires bottom heat for the crust to cook all the way through, and top heat for the toppings to finish baking. Cooking one at a time ensures that the crust and top finish baking together.
My oven has a convection feature - should I use that when I finish baking my pizza?
Please do not use the convection feature on your oven. Pizza requires bottom heat for the crust to cook all the way through, and top heat for the toppings to finish baking. Convection ovens move the heated air around evenly which would cause the top to finish baking before the crust is done. Conventional ovens heat from the bottom which is ideal for pizza baking.
Why don’t your vegan pizzas have cheese on them?
We believe our vegan pizzas taste great as they are, but we understand that some people really want a non-dairy cheese on theirs. Finding one everyone can agree upon is challenging given allergies and other sensitivities (remember, we don’t use any tree nuts or peanuts), so we recommend putting your favorite non-dairy/vegan cheese on the pizza before you finish baking it at home if that’s something that is important to you.
Can I have you include a note if I order a pizza to be delivered to someone else?
Sure, we can attach a note to their pizza box, just let us know in the “Note” section during check out.
I live outside Alameda, your system doesn’t allow me to order. Can I just come pick it up?
We are currently offering Pre-Order Pick-up on Thursdays during our regular deliverly hours of 4-6 pm. Please select “Pick-Up Thursday” as your delivery date, then enter 2400 Monarch St, Alameda CA 94501 as your shipping address when completing your order. Parking is available in the large on the side of 2400 Monarch St.
Do you ever sell hot pizza?
Occasionally we set up our mobile pizza trailer and sell to the public. Stay in touch by signing up for our weekly emails so you’ll know when we’re out with our trailer serving hot pizzas. By signing up, you’ll also be the first to know our weekly specials and any changes we make in the future to our operations.
How do deliveries work?
Deliveries are made during the delivery window on the day/date selected at checkout.
Delivery is limited to within the City of Alameda and is included in the price, with no extra or hidden fees.
Once your items have been delivered, you will receive a delivery confirmation email.
Refund/Cancellation Policy
Problem with your order? Please contact us immediately so we can make it right: sharepizza@sharepizza.com
Cancellations are accepted before Noon on the day of delivery.